Privacy Policy

1. Information We Collect

We collect personal information when you visit our site, use our platform, or engage with our services. This includes information you provide directly — such as your name, email, phone number, job title, and details about your facilities or energy needs — as well as information collected automatically when you use our site.

Automatically collected data may include your IP address, browser type, operating system, pages visited, and session data. This information is collected using cookies, web beacons, and similar tools and is used for analytics, platform improvement, and marketing purposes.

You can disable cookies in your browser settings, though doing so may limit certain features of our platform.

2. Children

We do not knowingly collect personal information from anyone under the age of 18. If you believe we have done so, please contact us immediately at privacy@cloudshadow.com.

3. How We Use and Share Your Information

We use your information to provide and improve our services, respond to your requests, personalize your experience, and communicate with you about your account or relevant energy topics.

We do not sell your personal information. We may share it with trusted partners — such as technology providers, energy suppliers, and project partners — only to the extent necessary to deliver our services. All partners are required to keep your information secure and confidential.

We may also disclose your information when required by law, to protect our rights, or in connection with a corporate transaction such as a merger or acquisition.

To opt out of marketing communications, email unsubscribe@cloudshadow.com.

4. CAN-SPAM

You may unsubscribe from our marketing emails at any time by emailing unsubscribe@cloudshadow.com with "unsubscribe" or "opt out" in the subject line.

5. Third-Party Links

Our platform may include links to third-party websites or resources. We are not responsible for the privacy practices or content of those sites. We encourage you to review the privacy policies of any third-party sites you visit.

6. Security

We use industry-standard methods to protect your personal information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security. You are responsible for maintaining the confidentiality of your account credentials. If you suspect unauthorized access, contact us immediately at security@cloudshadow.com.

7. Deleting Your Information

To request deletion of your personal information, email privacy@cloudshadow.com. We will process your request as quickly as possible, though some data may be retained as required by law or contract.

8. Data Retention

We retain your personal information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements.

9. Your Rights and Obligations

You are responsible for keeping the personal information you provide to us accurate and up to date. To make corrections, contact us at privacy@cloudshadow.com. All use of our services is also governed by our Terms of Use.

10. EEA, UK, and Swiss Residents

If you are located in the European Economic Area, the United Kingdom, or Switzerland, we process your personal information in accordance with the GDPR, the UK GDPR, and the Swiss Federal Act on Data Protection. You have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate or incomplete information
• Request erasure of your personal information
• Restrict or object to our processing of your information
• Receive your data in a portable format
• Withdraw consent at any time where processing is based on consent

To exercise any of these rights, contact us at privacy@cloudshadow.com. You also have the right to lodge a complaint with your local data protection authority.

11. International Data Transfers

We are headquartered in the United States. If you are located outside the US, your information may be transferred to and processed in the US or other countries. Where required, we implement appropriate safeguards — including standard contractual clauses — to protect your information in accordance with applicable law.

12. California Privacy Rights

If you are a California resident, the CCPA/CPRA provides you with the right to:

• Know what personal information we collect and how it is used
• Request deletion or correction of your personal information
• Opt out of the sale or sharing of your personal information
• Limit the use of sensitive personal information
• Not receive discriminatory treatment for exercising your rights

We do not sell your personal information. To exercise your rights, email privacy@cloudshadow.com with "California Privacy Rights" in the subject line.

13. Changes to This Policy

We may update this Privacy Policy from time to time. The date of the most recent revision will always appear at the top of this page. Your continued use of our services after any changes constitutes your acceptance of the updated policy.